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MVI SOLVE-IT expands its range of IT support services for external customers

- 11. June 2024 - | MVI-Group, Solve-it

In response to increased demand, MVI SOLVE-IT’s team of experts is now also providing operational IT services for external customers. Together with a customer from the automotive sector, IT manager Eros Sailer provides insights into the new service portfolio.

“We have been working with MVI-SOLVE-IT for a long time and can look back on a trusting and good cooperation,” says the managing director from the automotive sector. “With increasing digitalization, IT security is becoming increasingly important, which is why we are looking for experts. Due to our positive experience with MVI SOLVE-IT in IT matters, we also requested IT support for our company.”

Eros Sailer explains: “For many SMEs, building up internal IT expertise is not cost-effective, which is why they rely on external service providers like us. Our team’s expertise is based on many years of experience and close cooperation with administrators and project colleagues from the various IT security areas of MVI SOLVE-IT. In addition to IT support, we can also handle cybersecurity requirements and the redesign of the TISAX guidelines.”

“We also entrusted MVI SOLVE-IT with this task and were impressed by their performance right from the start,” confirms the satisfied customer. “The combination of on-site support, flexible capacities and nearshore support enabled us to resolve our IT queries quickly.”

The advantages of IT services: Full service
Eros Sailer adds: “Our goal is to continuously improve our security measures to prevent hacker attacks and achieve significant cost savings through technical optimizations such as the migration of drives to OneDrive.”These optimizations have already resulted in significant savings and contribute to the company’s sustainability by reducing energy consumption for server rooms.
In addition, the IT service is improving the efficiency of company processes by replacing paper-based ways of working with digital solutions.

Collaboration with clear and fast communication
Communication with the IT service takes place via a central ticket system that is available to all employees. Customers receive prompt and effective feedback. Regular meetings ensure that all important topics and the current status are coordinated.
The billing model based on workload has proven to be the best for customers. The hybrid model works well: MVI SOLVE-IT is quickly on site in the event of hardware problems, and flexible personnel can be provided for peak times such as rollouts at weekends.

What the IT service package includes
The MVI SOLVE-IT package includes 24/7 support via nearshore locations as well as on-site services in Munich, Stuttgart and Ingolstadt and the surrounding area. Customers benefit from cost advantages when purchasing hardware by participating in a purchasing association.
“In addition, we always keep ourselves technically up to date and work with modern systems and innovative approaches. Our teams are always up-to-date, especially when it comes to cybersecurity requirements and certifications.”
Through continuous certification measures, the IT support team always stays up to date and is always one step ahead of the standards.

IT security issues are becoming strategic topics in companies
A professional IT partner is also strategically important for potential clients. “Particularly in challenging market conditions, we concentrate on our core business in order to use resources efficiently. We have therefore placed the implementation of IT requirements, which are also becoming increasingly relevant for compliance with legal requirements, in the capable hands of MVI SOLVE-IT,” explains our automotive customer.

Follow-up orders are already being placed due to the high level of satisfaction with the service and the increased need for IT support.Eros Sailer is certain that the importance of IT measures in companies, including the increasing requirements for IT security, will continue to grow in the coming years. MVI has now launched such a one-stop service package.

 

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